If you are experiencing this, just contact our support so that we can investigate.
If the ‘forgot your password’ does nothing, it usually means that your account wasn’t transferred at all – which indeed may have happened in some specific instances. Upon your first connection, you will have to set a password using the ‘forgot your password’ link. If you had a VUE 11 or above product, or PlantFactory (whatever generation) activated on your old e-on user account, we have transferred your old account to the new platform, under the e-mail address we had on file and where your legacy product licenses were activated.
First, thanks for being a loyal customer and welcome to the new e-on! To log onto your new account, just hit the ‘ my account’ button on top of this page (or go to )
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